Order and Defectives Coordinator

Order & Defectives Coordinator
Location: Brooklyn, NY
Employment Type: Full-Time
Schedule: Monday through Friday – Standard Business Hours
Salary: Based on Experience

An appliance and electronics retailer in Brooklyn, New York is seeking a reliable and organized Order & Defectives Coordinator to manage customer orders, defective merchandise, and delivery scheduling. This role is ideal for someone who enjoys problem-solving, customer service, and coordinating multiple tasks in a fast-paced retail environment.

The ideal candidate is detail-oriented, customer-focused, and able to effectively communicate with customers, vendors, delivery teams, and internal staff.

• Process and manage customer orders from purchase through delivery
• Coordinate and schedule appliance and electronics deliveries
• Track order status and communicate updates to customers
• Handle defective merchandise claims, returns, exchanges, and warranty issues
• Work directly with vendors and manufacturers to resolve product issues
• Follow up on open orders, deliveries, and service requests
• Maintain accurate records of orders, deliveries, and defectives
• Communicate with customers regarding delivery schedules and product concerns
• Coordinate with warehouse and delivery teams to ensure timely fulfillment
• Assist with general administrative and operational tasks as needed

• Strong organizational and multitasking skills
• Excellent communication and customer service abilities
• Comfortable working with computers and order management systems
• Ability to manage multiple priorities and follow through on outstanding issues
• Detail-oriented and proactive problem solver
• Professional and dependable work ethic
• Ability to work effectively in a team environment