Vendor Onboarding Specialist

Vendor Onboarding Specialist & Partner Success Manager
Location: Brooklyn, NY
Employment Type: Full-Time
Schedule: Monday through Friday, Standard Business Hours
Salary: Based on Experience

Description
A leading e-commerce company in the luxury goods space is seeking a driven and highly organized Vendor Onboarding Specialist & Partner Success Manager to manage the full lifecycle of vendor partnerships. This role is responsible for onboarding new brand partners, supporting their success on the platform, and driving long-term growth across a portfolio of accounts.

This is a high-ownership role for someone who thrives in a fast-paced environment, builds strong relationships, and takes initiative to ensure partners succeed.

What You’ll Do

Vendor Onboarding
• Manage the full onboarding lifecycle from initial contact through product go-live
• Guide vendors through portal setup, product catalog uploads, pricing, and content requirements
• Proactively follow up to keep onboarding timelines on track
• Troubleshoot technical and operational issues during onboarding and escalate when needed

Partner Growth & Success
• Serve as the primary point of contact for a portfolio of vendor partners
• Analyze performance data to identify opportunities for growth
• Support vendors in expanding product assortments and improving listing quality
• Build strong, trust-based relationships with brand partners

Process & Operations
• Maintain accurate records of onboarding progress, contacts, and account health
• Identify process gaps and propose improvements
• Collaborate with internal teams (merchandising, marketing, tech) to resolve issues
• Advocate internally for vendor needs and success

Requirements
• 3+ years of experience in vendor management, partner success, account management, or B2B sales
• Experience in e-commerce, retail, or marketplace environments preferred
• Ability to manage multiple accounts simultaneously with strong organization
• Excellent communication and relationship-building skills
• Self-directed and proactive with strong ownership mindset
• Comfortable working with luxury brand partners
• Familiarity with e-commerce platforms or vendor portals is a plus
• Experience in luxury goods (watches, jewelry, fragrance) is a plus

What Success Looks Like
• Vendors are onboarded efficiently with complete and accurate product catalogs
• Partner accounts show consistent growth in product assortment and sales
• Vendors feel supported and engaged
• Clear visibility into the status and performance of all accounts at all times