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Sales Assistant

Brooklyn, New York
Full Time
Account Support Specialist

Location: Brooklyn, NY (In-Office)
Job Type: Full-Time
Schedule: Full-Time, In-Office
Salary: $60,000 to $70,000 annually (paid weekly)

We are a growing B2B supplier and distributor specializing in poly packaging, expanding at roughly 30% per year across direct sales, ecommerce, and marketplace channels. We are a close-knit, collaborative team known for delivering high quality products and excellent customer satisfaction. As an Account Support Specialist, you will be a core part of our customer service delivery. Paired with a Senior Account Representative in a pod structure, you will own smaller accounts end to end while serving as the operational engine managing order processing, customer communications, and workflow execution. This role offers real ownership, direct relationship building, and strong team support in a fast-paced environment.

Key Responsibilities:

  • Own a set of assigned B2B accounts and serve as their primary point of contact for day to day needs.

  • Handle inbound inquiries and opportunities for your account base via phone and email with speed and professionalism.

  • Process and manage orders accurately while keeping customers informed at every step.

  • Conduct proactive outreach to existing customers to check in, confirm upcoming needs, flag reorder opportunities, and keep relationships warm.

  • Resolve product, order, or delivery issues by coordinating internally and communicating clearly with customers.

  • Provide product knowledge and guidance to help customers make smart purchasing decisions.

  • Maintain accurate records of customer interactions and order details in the CRM.

  • Collaborate closely with your Senior Rep partner and internal teams to ensure smooth execution across service and delivery.

Qualifications:

  • Prior experience in B2B customer service, account support, or a client-facing role.

  • Strong communication skills, comfortable and confident on the phone as well as professional over email.

  • Excellent attention to detail and organizational skills to ensure nothing falls through the cracks.

  • A proactive mindset with the drive to follow up and stay on top of priorities independently.

  • Ability to manage multiple accounts and prioritize effectively in a fast-moving environment.

  • Experience using CRM or order management systems.

  • Ability to work full-time in-office in Brooklyn, NY.

  • Familiarity with packaging supplies or a related product-based business is nice to have.

  • Tech-savvy orientation and ability to learn new tools and systems quickly.

What We Offer:

  • Competitive compensation ranging from $60,000 to $70,000 annually, paid weekly.

  • Paid time off for major holidays and standard holidays.

  • One week of paid vacation annually, accruing after the first six months.

  • A supportive pod working structure paired with experienced senior account guidance.

  • A collaborative culture built on core values of putting others first, taking ownership, staying adaptable, and expecting excellence.