Chief Operating Officer

Chief Operating Officer (COO) / Administrative Director
Location: Brooklyn, NY
Employment Type: Full-Time
Schedule: Monday through Friday, Standard Business Hours (In-Office)
Salary: Based on Experience

Description
A growing birth center is seeking a mission-driven and highly organized Chief Operating Officer (COO) / Administrative Director to oversee both day-to-day and strategic operations. This role partners closely with leadership to ensure smooth, compliant, and scalable operations across clinical and administrative functions.

The ideal candidate is an experienced operational leader who can build systems, manage teams, and drive efficiency while maintaining a high-quality, patient-centered experience.

What You’ll Do

Operations & Strategy
• Oversee daily operations across the birth center, GYN services, and satellite locations
• Translate organizational vision into clear workflows, systems, and measurable goals
• Ensure a seamless, high-quality patient experience from intake through postpartum care

Team Leadership & Hiring
• Lead hiring, onboarding, and management of administrative staff
• Foster a collaborative, accountable, and high-performing team culture
• Oversee staff scheduling, performance, and workflow efficiency

Financial Oversight
• Manage budgets, expenses, and operational financial performance
• Oversee revenue cycle processes and identify opportunities for growth and efficiency
• Prepare financial reports for leadership and stakeholders

Compliance & Quality
• Ensure compliance with all regulatory requirements
• Oversee audit readiness, documentation standards, and quality assurance processes
• Maintain HIPAA compliance and risk management protocols

Systems & Infrastructure
• Develop and refine SOPs to support efficient and scalable operations
• Oversee EMR systems, scheduling workflows, and operational tools
• Track key performance metrics and implement data-driven improvements

Marketing & Growth
• Oversee marketing initiatives and referral relationships
• Support partnerships and expansion of services

Coordination & Communication
• Coordinate staff meetings and leadership communications
• Serve as a central point for cross-functional alignment and problem-solving

Requirements
• Strong experience in operational leadership
• Experience managing teams, systems, and multi-site operations
• Financial management and budgeting experience
• Ability to navigate regulated environments and ensure compliance
• Highly organized, proactive, and solutions-oriented
• Alignment with a mission-driven, patient-centered care model