Chargeback Specialist

Sales Assistant / Chargeback Analyst
Location: Piscataway, NJ / In person
Department: Finance / Accounting / Sales Support
Employment Type: Full-Time
Job Summary
We are seeking a detail-oriented Sales Assistant/Chargeback Analyst to support both our sales and finance teams. This role will assist sales operations while managing chargebacks, deductions, and credit memos, ensuring accurate reconciliation of customer accounts. The ideal candidate will have strong organizational and analytical skills, experience with customer accounts and deductions, and the ability to work cross-functionally with sales, customer service, and accounting teams. Key Responsibilities
Sales Support:

• Assist sales team with customer account management and order processing
• Prepare sales reports, monitor sales performance, and track customer activity
• Support customer communications regarding invoices, returns, or disputes
• Maintain accurate customer records in CRM/ERP systems

Chargeback / Finance Support:

• Review, analyze, and resolve customer chargebacks, deductions, and credit claims
• Investigate discrepancies related to pricing, shortages, returns, freight, and promotional allowances
• Work with internal departments (Sales, Logistics, Customer Service) to validate claims
• Process and issue credit memos when appropriate
• Track and monitor aging deductions and open disputes
• Prepare reports on chargeback trends and recovery opportunities
• Assist with month-end closing activities and account reconciliations
• Ensure compliance with company policies and accounting standards

Required Qualifications

• 2–3+ years experience in sales support, Accounts Receivable, or chargeback/deductions management
• Strong knowledge of AR processes, credit memos, and deduction resolution
• Experience with ERP systems (QuickBooks, SAP, NetSuite, Oracle, or similar)
• Proficiency in Microsoft Excel (VLOOKUP, Pivot Tables, data analysis)
• Strong analytical, problem-solving, and organizational skills
• Excellent communication skills for both internal teams and customers
• Ability to manage multiple priorities in a fast-paced environment

Preferred Qualifications

• Experience supporting sales teams while managing customer deductions
• Familiarity with EDI transactions and chargeback systems
• Associate’s or Bachelor’s degree in Accounting, Finance, Business, or related field
• Experience working with retailers or distributors handling large deduction volumes

Benefits

• Competitive salary
• Health, dental, and vision insurance
• Paid time off and holidays
• Career growth opportunities