Exit ×

Customer Service

New York, New York
Full Time
Customer Service Representative

Location: New York, NY
Employment Type: Full-Time
Schedule: Monday through Friday – Standard Business Hours
Salary: Based on Experience

Position Overview

We are seeking a detail-oriented and customer-focused Customer Service Representative to join our team. The ideal candidate will have experience supporting customers in the apparel or consumer products industry and will serve as a key liaison between customers, sales teams, and internal departments to ensure timely and accurate order processing and fulfillment.

Responsibilities
  • Process sales orders, order changes, extensions, substitutions, and related transactions
  • Follow up on unconfirmed orders and contact customers regarding missing confirmations
  • Run daily reports to ensure orders are shipping according to schedule
  • Issue, monitor, and track special projects and customer requests
  • Provide proof of delivery (POD) information to the credit department
  • Review sales orders for allocation, picking, and shipping accuracy
  • Track deliveries and follow up on late shipments and styles
  • Respond to customer inquiries promptly and professionally
  • Review the status of sales orders weekly with sales associates
  • Coordinate reworks, including retail price tickets and customer floor-ready requirements, along with product allocations
  • Process EDI transactions, including EDI 850 and EDI 860 documents
  • Communicate with sales associates, buyers, and assistants regarding extensions, refusals, and shipping updates
  • Work closely with Import, Rework, Production, and other internal departments to ensure efficient order fulfillment
  • Maintain organized records, reports, sales orders, and related documentation
Qualifications
  • Minimum of three years of customer service experience within the apparel, fashion, or consumer products industry
  • Strong verbal and written communication skills
  • Excellent organizational and multitasking abilities
  • Proficiency in Microsoft Office, particularly Word and Excel
  • Experience processing EDI transactions, including EDI 850 and EDI 860, preferred
  • Ability to work effectively in a fast-paced, team-oriented environment
  • Strong attention to detail and problem-solving skills
  • Ability to prioritize tasks and meet deadlines