Customer Service

 

Customer Service Inbound Sales Representative (Event Rentals)

Location: Eatontown, NJ 07724
Job Type:
Full Time
Schedule: 40 hours per week; available to work Sundays with a day off during the week
Salary: Based on Experience

We are seeking an energetic and motivated individual to join our dynamic team in the event rental industry. In this role, you will be the friendly voice guiding customers through their event needs, leveraging your sales skills to turn inquiries into successful bookings. Your enthusiasm and communication skills will help create a seamless experience for clients while driving business growth for our high quality tent and party rental services.

Key Responsibilities:

• Answer a high volume of calls in a fast paced environment.

• Assist customers via phone, email, text, chat, and in person.

• Provide quotes, product information, and order confirmations for event rentals.

• Accurately collect and enter customer details, orders, and updates.

• Resolve customer questions and concerns, escalating to a supervisor when needed.

• Maintain customer accounts and document interactions clearly and thoroughly.

• Process payments by entering credit card information for billing.

• Support event planning with measurements and event consultations.

Qualifications:

• Strong computer skills and accurate typing abilities.

• Professional, friendly, reliable, and team oriented personality.

• Comfortable working in a busy office and handling multiple priorities.

• Experience in event rentals, hospitality, or entertainment is a plus but not required.

• Spanish speaking ability is a plus.

• Ability to work the required Sunday shift.

What We Offer:

• Health insurance.

• Vision insurance.

• Dental insurance.

• Paid time off.

• Employee discount.

• A friendly team environment dedicated to making every event unforgettable.