Customer Service Representative
Location: New York, NY
Employment Type: Full-Time
Schedule: Monday through Friday – Standard Business Hours
Salary: Based on Experience
Position Overview
We are seeking a detail-oriented and customer-focused Customer Service Representative to join our team. The ideal candidate will have experience supporting customers in the apparel or consumer products industry and will serve as a key liaison between customers, sales teams, and internal departments to ensure timely and accurate order processing and fulfillment.
Responsibilities
- Process sales orders, order changes, extensions, substitutions, and related transactions
- Follow up on unconfirmed orders and contact customers regarding missing confirmations
- Run daily reports to ensure orders are shipping according to schedule
- Issue, monitor, and track special projects and customer requests
- Provide proof of delivery (POD) information to the credit department
- Review sales orders for allocation, picking, and shipping accuracy
- Track deliveries and follow up on late shipments and styles
- Respond to customer inquiries promptly and professionally
- Review the status of sales orders weekly with sales associates
- Coordinate reworks, including retail price tickets and customer floor-ready requirements, along with product allocations
- Process EDI transactions, including EDI 850 and EDI 860 documents
- Communicate with sales associates, buyers, and assistants regarding extensions, refusals, and shipping updates
- Work closely with Import, Rework, Production, and other internal departments to ensure efficient order fulfillment
- Maintain organized records, reports, sales orders, and related documentation
Qualifications
- Minimum of three years of customer service experience within the apparel, fashion, or consumer products industry
- Strong verbal and written communication skills
- Excellent organizational and multitasking abilities
- Proficiency in Microsoft Office, particularly Word and Excel
- Experience processing EDI transactions, including EDI 850 and EDI 860, preferred
- Ability to work effectively in a fast-paced, team-oriented environment
- Strong attention to detail and problem-solving skills
- Ability to prioritize tasks and meet deadlines
Consultant
Reference number: 26424
Date Posted:
Jul 1st, 2026