Location: Brooklyn, NY Employment Type: Full-Time Schedule: Monday–Thursday: 9:00 AM–5:00 PM | Friday: 9:00 AM–1:00 PM Salary: Based on Experience
About the Role
We are seeking a compassionate, organized, and highly motivated Administrative Assistant to support our Community Liaison team. This is a rewarding opportunity to make a meaningful difference by helping families of children with special needs and infants transitioning home from the NICU receive the care and support they need.
Working alongside the Community Liaison team, you will help coordinate services, onboard new families, provide exceptional customer service, and serve as a reliable point of contact throughout their home care journey.
Responsibilities
Assist the Community Liaison team with onboarding new families into the home care program
Provide exceptional customer service to families of children with special needs and NICU graduates
Coordinate communication between families, caregivers, nurses, and internal departments
Schedule appointments and follow up on outstanding tasks
Maintain accurate client records and documentation
Answer phone calls and emails in a professional and compassionate manner
Ensure families feel supported, informed, and cared for throughout the process
Perform general administrative and office support duties
Assist with organizing files, tracking documentation, and maintaining office operations
Qualifications
Passion for helping others and making a positive impact
Friendly, compassionate, and professional demeanor
Excellent verbal and written communication skills
Strong organizational skills and attention to detail
Basic computer proficiency and familiarity with standard office software
Ability to multitask and work efficiently in a fast-paced environment
Positive attitude and willingness to learn
Previous administrative, healthcare, or customer service experience is a plus, but not required
What We Offer
Meaningful work supporting children and families during important stages of care
A collaborative and supportive team environment
Opportunities for professional growth and development
A stable, full-time schedule with shortened Friday hours
The opportunity to make a direct and positive impact in the community