Process Project Manager
Location: Remote (East Coast Preferred)
Position Type: Full-Time
Schedule: Monday Through Friday, Standard Business Hours
Salary: DoE
A mission-driven organization transforming the therapy and developmental support space is seeking an experienced Process Project Manager to identify, fix, and prevent operational bottlenecks across a growing organization. This is a senior, execution-focused role for someone who has successfully led process improvement initiatives and implemented scalable systems in fast-growing environments.
This is NOT an entry-level or learning role. The ideal candidate has already driven meaningful operational change and can quickly diagnose where workflows break down and how to fix them.
Role Overview:The Process Project Manager will own the identification and resolution of operational inefficiencies across teams and functions. This role works cross-functionally to streamline workflows, improve handoffs, reduce delays, and ensure the organization can scale efficiently and sustainably.
Key Responsibilities:· Identify recurring operational bottlenecks across departments including operations, product development, supply chain, customer experience, and internal workflows
· Lead end-to-end process improvement initiatives from discovery and analysis through implementation and optimization
· Map current-state processes and design future-state workflows that improve efficiency, quality, and scalability
· Partner with cross-functional leaders to prioritize and execute high-impact initiatives
· Develop clear SOPs, documentation, and operating rhythms to prevent issues from recurring
· Track performance metrics to ensure process improvements deliver measurable, lasting results
· Act as a change agent to drive adoption, accountability, and alignment across teams
· Proven experience in process improvement and project management roles
· Demonstrated success removing operational bottlenecks and improving efficiency
· Experience working in scaling or high-growth organizations
· Strong systems-thinking mindset with the ability to assess cross-functional impact
· Highly organized, execution-oriented, and capable of managing multiple initiatives simultaneously
· Strong communication skills and confidence working with leadership and cross-functional stakeholders
· Ability to work independently in a remote environment while remaining highly aligned with teams