Electronic Visit Verification (EVV) Coordinator

Location: Brooklyn, NY
Employment Type: Full-Time
Schedule: Monday through Friday – Standard Business Hours
Salary: Based on Experience

The Electronic Visit Verification (EVV) Coordinator is responsible for overseeing EVV operations, with a focus on call monitoring, compliance, and pre-billing accuracy. This role ensures caregivers properly utilize EVV tools, addresses exceptions in real time, and supports payroll and billing processes. The EVV Coordinator also plays a key role in caregiver education by providing training and support for EVV applications and FOB devices.

• Manage and maintain the EVV Call Dashboard, including call maintenance, missed clock-ins and clock-outs, and real-time issue resolution.
• Review and resolve EVV-related discrepancies to ensure accurate pre-billing and timesheet processing.
• Verify compliance with Plans of Care (POC), including completion of required duties and care goals.
• Identify and resolve overlapping shifts, scheduling conflicts, and attendance issues.
• Monitor caregiver use of EVV applications to ensure accurate and compliant visit documentation.
• Enforce EVV compliance standards and follow up on non-compliance as appropriate.
• Assist with caregiver onboarding, orientations, and in-service training by providing EVV app setup, education, and troubleshooting.
• Monitor and support the proper use of FOB devices, ensuring functionality and compliance.
• Maintain accurate records, documentation, and reporting related to EVV activities.
• Collaborate with payroll, billing, scheduling, and clinical teams to resolve visit verification issues.
• Perform additional administrative and operational duties as assigned.

• High school diploma required; some college coursework or business education preferred.
• Previous experience with Electronic Visit Verification (EVV), home care, healthcare administration, scheduling, or a related field is preferred.
• Strong organizational, communication, and customer service skills.
• Excellent telephone etiquette and interpersonal abilities.
• Basic computer proficiency, including Microsoft Office and the ability to learn healthcare software systems.
• Strong attention to detail with the ability to maintain accurate schedules, documentation, and records.
• Ability to prioritize multiple tasks and work effectively in a fast-paced environment.
• Demonstrated problem-solving skills and sound judgment in handling routine operational issues.
• Reliable, dependable, and committed to maintaining compliance and accuracy.

Consultant

Reference number: 26446

Date Posted:
Jul 8th, 2026