Location: New York, NY Employment Type: Full-Time Schedule: Monday through Friday – Standard Business Hours Salary: Based on Experience
Position Overview
We are seeking a detail-oriented and customer-focused Customer Service Representative to join our team. The ideal candidate will have experience supporting customers in the apparel or consumer products industry and will serve as a key liaison between customers, sales teams, and internal departments to ensure timely and accurate order processing and fulfillment.
Responsibilities
Process sales orders, order changes, extensions, substitutions, and related transactions
Follow up on unconfirmed orders and contact customers regarding missing confirmations
Run daily reports to ensure orders are shipping according to schedule
Issue, monitor, and track special projects and customer requests
Provide proof of delivery (POD) information to the credit department
Review sales orders for allocation, picking, and shipping accuracy
Track deliveries and follow up on late shipments and styles
Respond to customer inquiries promptly and professionally
Review the status of sales orders weekly with sales associates
Coordinate reworks, including retail price tickets and customer floor-ready requirements, along with product allocations
Process EDI transactions, including EDI 850 and EDI 860 documents
Communicate with sales associates, buyers, and assistants regarding extensions, refusals, and shipping updates
Work closely with Import, Rework, Production, and other internal departments to ensure efficient order fulfillment
Maintain organized records, reports, sales orders, and related documentation
Qualifications
Minimum of three years of customer service experience within the apparel, fashion, or consumer products industry
Strong verbal and written communication skills
Excellent organizational and multitasking abilities
Proficiency in Microsoft Office, particularly Word and Excel
Experience processing EDI transactions, including EDI 850 and EDI 860, preferred
Ability to work effectively in a fast-paced, team-oriented environment
Strong attention to detail and problem-solving skills