Location: Brooklyn, NY Employment Type: Full-Time, On-Site Schedule: Monday–Friday Salary: Based on Experience
Job Description
A growing organization in Brooklyn, NY, is seeking a friendly, motivated, and detail-oriented Intake Coordinator to join its team.
The ideal candidate will be responsible for communicating with clients, assisting with intake paperwork, preparing documentation, and ensuring a smooth and positive client experience.
This position is ideal for someone who enjoys working with people, has strong organizational skills, and thrives in a collaborative office environment.
The company offers a welcoming and supportive workplace with opportunities for professional growth and advancement.
Key Responsibilities
Communicate with clients daily to assist with intake procedures and general inquiries.
Guide clients through the completion of necessary forms and documentation.
Prepare, review, and submit paperwork accurately and efficiently.
Ensure all client information is properly recorded and organized.
Maintain accurate and up-to-date client records.
Follow up with clients regarding missing information or outstanding documentation.
Build and maintain positive, professional relationships with clients.
Coordinate with internal team members to ensure smooth intake operations.
Respond to client questions and provide helpful, professional assistance.
Maintain confidentiality when handling sensitive client information.
Assist with general administrative and office responsibilities as needed.
Qualifications
Excellent verbal and written communication skills required.
Strong organizational skills and attention to detail.
Friendly, professional, and welcoming personality.
Ability to communicate effectively with clients and coworkers.
Strong customer service and interpersonal skills.
Ability to manage multiple responsibilities and meet deadlines.
Comfortable working with forms, paperwork, and client documentation.
Basic computer and data entry skills.
Reliable, responsible, and dependable.
Ability to work independently and collaboratively.
Positive attitude and willingness to learn.
Previous experience in intake coordination, customer service, or administration is a plus.